FAQs

Some of your most frequently asked questions answered here.  Our storage experts love to hear from you with any questions we may not have covered here, don't hesitate to call us today.

What are your access hours?

Our office hours are from 8am-6pm Monday - Friday and from 9am - 4pm on Weekends.

Gate access hours are from 

Are there courtesy trolleys available onsite for loading and unloading?

Yes there are, you are welcome to use our complimentary trolleys for loading and unloading your valuables in and out of your unit.

What type of security is offered at your storage facilities?

We offer state of the art security with the perimeters fully fenced, pin code access only on all gates, individually alarmed units and CCTV cameras covering the entire facility for your peace of mind.

How do I reserve a storage unit?

To reserve or book a unit online you can simply click here . Or either visit us our Henderson facility and enjoy a coffee, homemade biscuits and a chat with our storage experts, see here for driving directions or call us on 0800 SPACEMAX where we can help.  After reservation,  one of our storage experts will contact you shortly after to discuss your move-in date and schedule the FREE truck and driver to move you in. Storage made easy, create some space!

What documentation do I need to rent a storage unit?

You will need photo identification, either a passport or a New Zealand drivers license.  

How do I know what size unit I need?

We offer a wide range of storage unit sizes at our facilities. Our units range from 5’ x 5’ to 10’ x 30’. We also offer Vehicle and Boat Storage. Depending on what you are looking to store we can help you find the right unit size. Click on our Size Guide or Storage Calculator to find the right size for you.  Over 90% of our customers over-estimate how much space they need. If you are unsure, call us and talk to one of our friendly experts today.

Can I reserve and book online?

Yes absolutely, click here to reserve and book your unit online today.

Can I store my vehicle, boat or caravan at your storage facility.

Yes absolutely, we have a range of options covered and uncovered for you to store your vehicles securely.  

Can I purchase moving and packing supplies at your storage facility?

Yes we have a wide range of options in-store to meet your every need, with special discounts on household and business packages specially put together to make your move easy.

Am I signing a long term lease?

No, all our leases are on a month-to-month basis giving you the freedom to only rent for as long as you need.

How do I pay my bills?

We offer easy payment options, the majority of our customers preferring to pay by direct debit making life that little bit simpler.  We also take payment in cash or all major credit cards, payments can easily be made online or in person.

What are the discounts and special promotions you offer?

We offer a wide range of special promotions and they may vary from time to time. Contact us to find out what special deals we may be offering. Restrictions may apply. 

Do you have a price promise?

Yes we do, read more about our price promise here